142 Newmarket Rd, Windsor QLD 4030, Australia
Not resolved
2.0
Details
Customer service
Exchange, Refund and Cancellation Policy
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Due to kitchen not being manufactured and installed in accordance with design brief and final plans there were ongoing attempts to resolve through fair and reasonable compensation. The cost of kitchen was nearly $17k.

To rectify kitchen fault has been quoted at $3k. To have this matter resolved I was prepared to accept $1k. However, this was not agreed to by management.

Consequently this matter is going before QCAT. Customers need to be aware that Kitchen Connection comes across extremely friendly and professional, but once you have made full payment PRIOR to installation their previous prompt and reasonable attitude diminishes quickly.

Reason of review: Poor customer service.

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