Kitchen Connection
Reviews and Complaints
Couldn't go ahead with it
What the *** is it with kitchen renovation reps? Was just at Artarmon Kitchen Connection in NSW, and I cannot get over how smug and rude our customer rep was. And they're not the only company we've had that experience with.
Not only did they waste our time (could have absolutely taken notes while showing us all the products of what we liked), we then had to sit down for another half an hour and go through what we liked, which had already been discussed the prior half hour.
On top of that, I could see my wife getting incredibly flustered (turning red) with how smug and arrogant this woman was. She was inattentive, didn't listen, was constantly smirking and making snide comments.
Well done, you just cost the business a potential $50k. No idea why you're a rep.
User's recommendation: Just avoid them, horrible experience.
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Verified Reviewer | Sydney, New South WalesDealing with Kitchen Connection was a pleasing experience. Things were happening on schedule. Everything was organised well.
User's recommendation: Definitely recommend!
Plasterer did not arrive on set day, flooring was not ordered
User's recommendation: Use someone else
Not finishing my kitchen
User's recommendation: Don’t use them
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Verified Reviewer | Gymea, New South WalesTerrible experience
User's recommendation: Zero..useless tools
Disappointing
I am very satisfied with the services provided fromKawana. .
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Verified ReviewerTerrible experience.The negative reviews are spot on.Stay away and save your money and aggravation .See my Google review.The owner Max called me after they were paid and asked me to take down .
- As stated above
Preferred solution: Nothing. I just don’t want other people to get ripped off.
User's recommendation: Stay away from them and get another contractor.
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Verified ReviewerFaulty drawer in wardrobe
- Well priced
- Local
- Limited choices
- Limited choice
Preferred solution: Fix the broken drawer
Want to make a complaint and I want a refund of my half holding deposit been waiting for a phone call from area manager to complain about the customer service because I want to opt out!
I have been requesting a refund only 2 weeks after the designer came out to our home the designer was great but we were misconceived from the get go about financial options. I gave them a holding deposit not a full one because we werent sure of financing.
I was straight with the store manager stating no we can not have the kitchen I would like a refund. They are now saying I had to drive into the show room to sign a document that cant be done through email!! I live 1.5h drive one way. They still said I must come in.
Ive tried head office 3 times no one calls back so I cant make a higher complaint !
They want to keep our money and have tried to guilt trip us into getting a kitchen even though we have found out it impossible this year and the next. Have felt harassed.
- Lack of empathy and compassion
- Pushy sales tactics
Preferred solution: Full refund
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Verified Reviewer | Sydney, New South WalesHorrible Experience
- Disaster
- Everything so far
- Lack of empathy and compassion
Preferred solution: to have my issues resolved at no extra cost to me
User's recommendation: DONT DO IT
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Verified Reviewer | Gold Coast, QueenslandMy father passed away after being in Palliative Care and I cannot afford to proceed with my kitchen
- Australian made products
- Lack of empathy and compassion
- Poor follow up and warranty follow up
Preferred solution: Full refund
User's recommendation: seek another company with human kindness
Terrible service
- Disaster
Preferred solution: Deliver product or service ordered
Lack of solutions
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor woorlmanship
- Nice design
- Showroom
- Process with the trades
User's recommendation: I would not employ Kitchen Connection to build a cubby house
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You must be one of the few very lucky people who actually got a functioning product with no issues. I'd go buy a lotto ticket if I were you.
If you want to pay up front the whole amount before delivery and project manage the job your self and the trades go to kitchen connect , the communications skills between trades and client are on par with a two year old child but nevertheless trades are very quick to ask for payment before actually completing works , so if you are completely brain dead or retarted and listen to your spouse I dare you to try kitchen connect